Customer Service Agreement
Lit Mastery Circle Elite
This Customer Service Agreement (“Agreement”) is entered into by and between Keeping It Lit Media, LLC (“Company”) and the subscribing couple (“Customer” or “You”). By enrolling in the Lit Mastery Circle Elite, You agree to the terms and conditions outlined below.
1. Scope of Services
As a member of the Lit Mastery Circle Elite, You will receive the following:
- Quarterly Small-Group Coaching Sessions: Live sessions with Debra and Jabari Steward, designed to provide high-touch guidance through The Keeping It Lit® Signature Framework for Marriage Transformation.
- Priority Access to Events: Exclusive access to select events, including premium seating and networking opportunities.
- Personalized Guidance: Focused support through each Foundational Pillar of The Keeping It Lit® Signature Framework.
- Exclusive Q&A Calls: Two private, members-only calls per year with Debra and Jabari for deeper insights and direct interaction.
- A Curated Growth Plan: A customized roadmap tailored to your marriage journey, ensuring intentional progress and alignment.
This tier is a high-level coaching experience for couples seeking long-term growth, alignment, and transformation in their marriage.
2. Membership Terms
2.1 Subscription Period
Membership is offered on an annual basis and includes all services listed above. Renewal is required at the end of the subscription term to maintain access.
2.2 Participation
Your success in this program depends on active participation in coaching sessions, assessments, and activities. The Company is not responsible for outcomes if You do not utilize the services provided.
3. Payment and Fees
3.1 Subscription Fee
The annual subscription fee for the Lit Mastery Circle Elite is due in full upon enrollment unless otherwise specified in writing.
3.2 Refund Policy
All payments are non-refundable once access to any resources, coaching sessions, or events is granted.
3.3 Failure to Pay
If payment is not received by the due date, access to all services will be suspended until payment is made.
4. Scheduling and Availability
4.1 Coaching Sessions and Calls
The Company will provide a schedule for quarterly coaching sessions and biannual Q&A calls. It is Your responsibility to attend these sessions, as recordings will not be made available due to privacy concerns.
4.2 Priority Event Access
Priority access to events will be communicated via email. Availability is on a first-come, first-served basis for premium seating and networking opportunities.
5. Member Conduct
5.1 Community Standards
You agree to uphold respectful and supportive interactions with other members and with Debra and Jabari Steward. Inappropriate behavior may result in termination of membership without refund.
5.2 Confidentiality
You agree to maintain the confidentiality of discussions and resources provided as part of the program. Sharing materials or private information outside the program is prohibited.
6. Disclaimer of Guarantees
The Company provides structured coaching, tools, and strategies designed to strengthen marriages. However, specific results are not guaranteed, as success depends on Your engagement, effort, and commitment.
7. Intellectual Property
All materials, resources, and content provided as part of the Lit Mastery Circle Elite are the intellectual property of Keeping It Lit Media, LLC and may not be reproduced, distributed, or shared without prior written consent.
8. Termination of Membership
8.1 By the Member
If You choose to cancel Your membership, no refunds will be issued, and access will remain active until the end of the subscription term.
8.2 By the Company
The Company reserves the right to terminate membership if You fail to adhere to the terms of this Agreement. No refunds will be provided in the event of termination.
9. Amendments to the Agreement
The Company reserves the right to update or amend this Agreement as needed. Any changes will be communicated in writing.
10. Contact Information
For any questions, concerns, or feedback, please contact us at:
Email: [email protected]
By enrolling in the Lit Mastery Circle Elite, You acknowledge that You have read, understood, and agreed to the terms and conditions of this Customer Service Agreement.