General Terms of Service

Effective Date: The date of product purchase.

PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY. BY CLICKING “I AGREE” OR PURCHASING OUR PRODUCTS OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE OUR PRODUCTS OR SERVICES.

1. Acceptance of Terms

By accessing, purchasing, or using any products or services provided by Keeping It Lit Media, a Wyoming Limited Liability Company (“Company”, “we”, “us”, or “our”), you agree to be bound by these Terms and any policies referenced herein. This Agreement is a clickwrap agreement, and your acceptance is indicated by clicking “I Agree” or a similar button during the purchase process.

2. Eligibility

You represent and warrant that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and are not barred by law from using our services.

3. Products and Services

Our products and services are designed to provide marriage enrichment. We reserve the right to modify, update, or discontinue any aspect of our offerings at any time, with or without notice.

4. Payment, Refunds, and Risk-Reversal Guarantee

Payment: By purchasing our products or services, you agree to pay the applicable fees as described at the point of sale.

Refund Policy: We offer a 90-Day “Transformation or It’s Free” Guarantee, but eligibility for a refund is strictly conditional upon full participation and adherence to the following requirements:

1. Completion of the Full Program: You must complete all assigned modules, exercises, and action steps within the program and submit proof of completion (e.g., screenshots, progress reports, or written reflections).

2. Proof of Implementation: You must actively apply the strategies provided and submit documented evidence (e.g., worksheets, implementation journals, or video reflections).

3. Attendance and Engagement: You must attend all scheduled sessions (live or recorded) and actively participate in discussions or coaching calls.

4. Coaching & Support Utilization: You must request support at least three times throughout the program, demonstrating a sincere effort to resolve any challenges you encounter.

5. Completion of a Progress Assessment: Before requesting a refund, you must complete a detailed progress assessment explaining why the program did not meet your expectations, along with evidence of your participation.

6. Timely Submission: All refund requests must be submitted in writing within 90 days from the date of purchase, along with the required proof of participation.

Processing Fee & Partial Refund Policy

• Refunds will be processed at 80% of the original purchase price. A 20% administrative processing fee will be deducted to cover administrative costs, platform fees, and support resources used.

• No refunds will be granted for partial completion of the program.

• Refund requests that do not include all required documentation will be automatically denied.

Refund requests will not be granted if any of these conditions are not met.

Client Commitment: Our program requires active participation and commitment. By entering into this Agreement, you acknowledge that your full engagement is essential for achieving the desired results.

5. User Responsibilities

Accurate Information: You agree to provide accurate and complete information during the registration and application process.

Accountability: You are responsible for regularly reviewing and using the resources provided. Our platform (powered by systems such as Kajabi) tracks resource usage and progress. We may use this information to help ensure you remain engaged and to provide additional support if necessary.

6. Intellectual Property

All content, trademarks, logos, and proprietary information available through our products and services are the property of the Company or its licensors. No rights are granted to you except as expressly set forth in this Agreement.

7. Limitation of Liability and Disclaimer of Warranties

Disclaimer of Warranties: Our products and services are provided “as is” without any warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability: In no event shall the Company be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services, even if advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of our products or services or your breach of these Terms.

9. Dispute Resolution and Arbitration

Mandatory Arbitration: You agree that any and all disputes, controversies, or claims arising out of or relating to these Terms or the breach thereof, including but not limited to refund disputes and any issues related to our products or services, shall be resolved exclusively by binding arbitration, and not in a public court.

Arbitration Process:

• The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration service.

• The arbitration shall be held in [City, Wyoming] or conducted remotely, at the discretion of the arbitrator.

• Both parties agree that the arbitrator’s decision shall be final and binding, and judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Waiver of Class Actions: You agree that any arbitration shall be conducted on an individual basis and waive your right to participate in any class, consolidated, or representative action.

No Public Court Litigation: By agreeing to this arbitration clause, you waive any right to have disputes heard in a public court, except as necessary to enforce an arbitration award or as required by law.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our products or services after any such changes constitutes your acceptance of the new Terms.

12. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding your use of our products and services and supersede any prior agreements or understandings, whether written or oral.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Keeping It Lit Media
[email protected]

By clicking “I Agree” or by purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the mandatory arbitration provisions.