Customer Service Agreement
The Platinum Circle Society Subscription
This Customer Service Agreement (“Agreement”) is entered into by and between Keeping It Lit Media, LLC (“Company”) and the subscribing couple (“Customer” or “You”). By enrolling in The Platinum Circle Society, You agree to the terms and conditions outlined below.
1. Scope of Services
As a member of The Platinum Circle Society, You will receive the following:
- Signature Circle Access Plus!
- Quarterly Small-Group Coaching Sessions: Live coaching sessions with Debra and Jabari Steward, focused on key pillars of marriage transformation.
- Quarterly Pillar Assessments: Assessments to measure progress in one pillar per quarter, ensuring clear and actionable insights into your marriage growth.
- Exclusive Member Resources: Tools, exercises, and content curated for deeper connection and practical application.
- Private Community Access: Membership in a private online community of like-minded couples for mutual encouragement and accountability.
- Priority Enrollment: Early access to select events and experiences, ensuring premium opportunities for personal and marital growth.
2. Membership Terms
2.1 Subscription Period
Membership is offered on an annual or monthly payment basis:
- Annual Plan: Membership is active for one year from the date of enrollment and may be renewed annually.
- Monthly Plan: Membership renews automatically each month until canceled.
2.2 Eligibility
Membership is reserved for couples who are committed to participating in all aspects of The Platinum Circle Society, including assessments, coaching sessions, and community engagement.
2.3 Participation
To maximize the value of this subscription, active participation in all sessions, assessments, and community discussions is encouraged. The Company is not responsible for outcomes if sessions or resources are not utilized.
3. Payment and Fees
3.1 Subscription Fees
- Annual Payment Option: The annual fee is due in full upon enrollment unless otherwise specified.
- Monthly Payment Option: Payments are processed monthly on the same date each month, starting from the enrollment date.
3.2 Failure to Pay
For monthly payment plans, if payment fails, You will have 7 days to update your payment information. If payment is not received within this period, access to The Platinum Circle Society will be suspended until payment is made.
3.3 Refund Policy
- Annual Plan: The subscription fee is non-refundable once access to resources and sessions has been granted.
- Monthly Plan: Payments are non-refundable, and cancellations will take effect at the end of the current billing cycle.
4. Scheduling and Availability
4.1 Quarterly Coaching Sessions
Dates and times for quarterly coaching sessions will be announced in advance. It is Your responsibility to attend the scheduled sessions. Recordings will not be made available for privacy protections.
4.2 Priority Enrollment
Priority enrollment opportunities for events and experiences will be communicated to members via email. Enrollment will be on a first-come, first-served basis.
5. Member Conduct
5.1 Community Standards
As part of The Platinum Circle Society, You agree to uphold respectful, constructive, and supportive interactions within the private community. Any behavior deemed inappropriate by the Company may result in termination of membership without refund.
5.2 Confidentiality
You acknowledge that discussions within coaching sessions and the private community are confidential. Sharing private information outside of the community is strictly prohibited.
6. Disclaimer of Guarantees
While The Platinum Circle Society provides structured coaching and resources designed to strengthen marriages, the Company does not guarantee specific results or outcomes. Success depends on active participation, engagement, and commitment.
7. Intellectual Property
All resources, materials, and content provided within The Platinum Circle Society are the intellectual property of Keeping It Lit Media, LLC and may not be reproduced, distributed, or shared without prior written consent.
8. Termination of Membership
8.1 By the Member
- For monthly plans, You may cancel your subscription at any time. Access will remain active until the end of the current billing cycle.
- For annual plans, cancellations will take effect at the end of the subscription year, and no refunds will be issued for unused months.
8.2 By the Company
The Company reserves the right to terminate Your membership if You fail to adhere to the terms outlined in this Agreement. In the event of termination, no refunds will be issued.
9. Amendments to the Agreement
The Company reserves the right to update or amend this Agreement as needed. Any changes will be communicated to members in writing.
10. Contact Information
For any questions, concerns, or feedback, please contact us at:
Email: [email protected]
By enrolling in The Platinum Circle Society, You acknowledge that You have read, understood, and agreed to this Customer Service Agreement.