KEEPING IT LIT LIVE

Purchaser Service and Participation Agreement

Document version: KIL-PSPA-2026.4
Prepared: October 21, 2026
Effective date: October 21, 2026
Provider: Keeping It Lit Media LLC, doing business as Keeping It Lit Media ("Keeping It Lit," "we," "us," or "our")
Contact: info@keepingitlitmedia.com

IMPORTANT — PLEASE READ BEFORE PURCHASING. This Agreement governs the purchase of a live, virtual marriage-enrichment experience. It includes generally nonrefundable registration fees and limited refund exceptions, transfer and cancellation terms, individual assessment privacy, internal event recording, intellectual-property protections, limitations of liability, and an individual arbitration provision with a 30-day opt-out right. One registration includes both spouses. Nothing in this Agreement limits a right or remedy that applicable law makes nonwaivable.

This Purchaser Service and Participation Agreement ("Agreement") is between Keeping It Lit Media LLC, doing business as Keeping It Lit Media ("Keeping It Lit," "we," "us," or "our"), and the adult individual purchasing a paid Keeping It Lit Live registration ("Purchaser" or "you"). One paid registration includes the Purchaser and the Purchaser's eligible spouse ("Participating Spouse"). This Agreement binds the Purchaser; the Participating Spouse is not a party merely because they are included in the registration. Each spouse retains control of their own assessment responses and any individual privacy or recording consent required for participation.

1. Key Terms and Order of Documents

1.1 Experience. "Keeping It Lit Live" or the "Experience" is the interactive, approximately 90-minute virtual marriage-enrichment and spiritual-formation event, plus any benefits expressly included in the purchased registration tier. The Experience is led or presented by Debra and Jabari Steward or authorized representatives. "Main Experience" means the approximately 90-minute live session. "VIP Marriage Q&A" means the approximately 30-minute private group session scheduled before the Main Experience for VIP and VIP Plus registrations. "Experience Date" means the date displayed on the checkout confirmation or subsequently confirmed in writing after an approved change.

1.2 Couple. "Couple" means the Purchaser and their Participating Spouse, each of whom must be at least 18 years of age and legally married to the other at registration. No registration is transferable to another couple without our express written consent.

1.3 Assessments. "Marriage Connection Health assessment" means the personal, individual pre-experience assessment provided to each spouse. It is an educational self-reflection tool, not a diagnosis or a clinical test. Keeping It Lit may offer an individual post-experience assessment or feedback survey, including during the Main Experience, to support learning and program evaluation. Assessment scores do not create or change refund rights under Section 7.

1.4 Incorporated information. The selected tier, total price, scheduled event time, and specifically listed benefits are shown at checkout and in the order confirmation. This Agreement, those purchase-specific details, and the Keeping It Lit Live Privacy Policy govern the paid transaction. Any individual consent or acknowledgment obtained from the Participating Spouse relates to that person's own information or participation; it does not create a second paid registration or make them a party to this Purchaser Agreement. Where purchase-specific tier, date, time, or price information conflicts with a general description, the accepted checkout/order confirmation controls that specific item; otherwise this Agreement controls. Any mandatory consumer protections control over conflicting terms.

2. What You Are Buying

2.1 Purpose and format. The Experience helps Christian married couples practice intentional rhythms of connection with God and one another in everyday married life. It may include biblical teaching, stories, guided private exercises, reflection, resources, and individual Marriage Connection Health assessments. The event takes place live online via a designated virtual-event platform. It is an educational experience, not a promise of any particular outcome.

2.2 Core. Core includes (a) a private, individual Marriage Connection Health assessment and personalized results for each spouse, delivered to each spouse's own email address; (b) the 90-minute Main Experience; and (c) guided opportunities to practice intentional rhythms of connection together. One paid Core registration covers both spouses.

2.3 VIP. VIP includes all Core benefits, plus (a) admission for both spouses to the 30-minute private group VIP Marriage Q&A before the Main Experience, during which Debra and Jabari discuss questions submitted by eligible VIP Plus registrants; and (b) The 10-Minute Connection Boost, a practical guide for continued intentional connection at home. VIP does not include submitting your own anonymous questions as a tier entitlement and does not include one-on-one consultation.

2.4 VIP Plus. VIP Plus includes all VIP benefits, plus the opportunity for each spouse to submit one marriage question anonymously to other attendees, subject to the submission deadline and content requirements communicated after registration. Each timely, relevant, in-scope question will receive an educational response during the VIP Marriage Q&A or afterward. A response may be delivered after the event by a reasonable electronic method; a live response is not promised. Submission does not create a private clinical, pastoral-counseling, legal, or one-on-one advisory relationship.

2.5 Question handling. We may edit questions for clarity, combine materially similar questions, remove identifiers, or decline to discuss material that requires clinical diagnosis, legal advice, safety intervention, or specialized professional treatment. We will make a reasonable effort to inform the submitting participant when a question falls outside the Experience's educational scope. Do not identify third parties or submit someone else's confidential information. "Anonymous" means not identified by name to the VIP group; it does not mean that Keeping It Lit administrators or the question-submission service cannot link the submission to its author, nor that distinctive details can never identify a person.

2.6 What is not included. Unless specifically listed for the purchased tier, registration does not include recordings or replay access, unlimited support, individual counseling, crisis response, additional sessions, an ongoing membership, or any right to personal coaching. We do not promise one-on-one conversations with Debra or Jabari.

3. Eligibility, Identity, and One Registration Per Couple

3.1 Eligibility. The Purchaser must be at least 18, have capacity to contract, be legally married to the Participating Spouse, provide accurate purchase information, and lawfully use the payment method. The Experience is not offered to minors. We may request reasonable confirmation of eligibility where needed to prevent fraud or misuse.

3.2 Individual information and consent. Your purchase does not authorize you to answer an assessment or give privacy or recording consent on behalf of your spouse. Each spouse must personally provide their own name, email address, and assessment answers. We will provide applicable privacy and recording disclosures directly to each individual and obtain any consent required by law before the corresponding collection or participation. Any individual acknowledgment is part of onboarding and does not create a second paid purchase.

3.3 Your cooperation. You agree to provide accurate contact information, follow reasonable onboarding instructions, and share event-access and assessment instructions with your spouse. Participation by either spouse is voluntary. A spouse's decision not to participate does not itself create a refund right, subject to Section 8 and applicable law. Contact us promptly if an access or onboarding problem is attributable to our system so that we can make reasonable efforts to resolve it.

3.4 No other attendees. Registration permits only the two named spouses to attend or access their individual materials. You may not share access links, credentials, event recordings, assessment links, or materials with other people; resell admission; or publish access information. The couple may attend from one device, but must maintain separate individual assessment identities.

4. Assessments, Individual Results, and Privacy

4.1 Private individual completion. Each spouse completes their own Marriage Connection Health assessment using a separate email address and their own responses. Each spouse receives their own results privately. We do not automatically give one spouse the other's assessment answers or individual results, even if the other spouse paid for the registration. Sharing one's own results with a spouse is voluntary.

4.2 Timing. Each spouse is encouraged to complete their individual pre-experience assessment before the Main Experience to receive the intended benefit. If we communicate a completion deadline for timely processing or event preparation, we will disclose it clearly. An incomplete or late assessment may limit delivery of individualized results before the event but does not alter the refund terms in Section 7. An assessment link may expire after the event or as otherwise communicated; contact us if technical assistance is needed.

4.3 Information use. Authorized personnel and contracted service providers may process responses and results for individualized scoring/delivery, technical support, participation administration, security, and legally required recordkeeping. De-identified or aggregated program-level information may be used to evaluate effectiveness and improve programs, subject to the Privacy Policy. Personally identifiable results will not be published, provided to other attendees, or used in identifiable marketing without the individual's separate affirmative consent.

4.4 No clinical assessment. The assessment is educational and reflective. Its scores are not a medical, psychological, therapeutic, or domestic-violence diagnosis; do not rely on them as such. Individual circumstances and self-reported answers affect results.

5. Event Access, Attendance, and Participant Conduct

5.1 Live attendance. The event is designed for both spouses to attend together from a private space, preferably on one shared device, at the time communicated for the purchased tier. The VIP Marriage Q&A takes place before the Main Experience and is available only to VIP and VIP Plus registrations. You are responsible for checking the correct time zone, joining on time, and maintaining an adequate internet connection and device.

5.2 Guided participation. Participants may be invited to complete private exercises together. Public sharing is not required. Cameras are optional, and participants may remain muted. You may stop or decline any exercise that feels unsafe or inappropriate for your situation. We do not control or monitor private conversations between spouses.

5.3 Standards of conduct. You agree not to harass, threaten, intimidate, impersonate, disrupt the event, invade another attendee's privacy, submit unlawful material, capture or disseminate event content without consent, or misuse our systems or intellectual property. We may warn, mute, restrict, or remove a participant for a material violation or credible safety threat. Where lawful, removal for the participant's own material misconduct does not entitle the Purchaser to a refund.

5.4 Personal technology. We are not responsible for individual-device failures, local internet outages, missed email, incorrectly provided contact information, or failure to join on time. If we experience a material system-wide failure that prevents delivery, the remedies in Section 8 apply.

6. Privacy, Internal Recording, and Publicity

6.1 Recording notice and consent. Keeping It Lit Live is recorded for Keeping It Lit Media's internal purposes only, such as quality review, program improvement, operations, security, and incident documentation. These recordings are not provided as attendee replays and are not made publicly available. We will obtain each participant's separate, affirmative recording acknowledgment before admitting them to a recorded session, and the virtual platform may provide additional recording notices. A participant who does not consent to the disclosed recording arrangement should not enter the recorded event and should contact us in advance regarding their options.

6.2 Controlling what is captured. Cameras are optional and participants may remain muted. If you unmute, enable your camera, use a visible profile photo or display name, or post in a recorded chat, your image, voice, name, or messages may appear in our internal recording or event records. Do not share sensitive information publicly in the meeting chat. Muted private conversations between spouses are not intended to be audible to other participants or in the platform recording.

6.3 No recording by attendees. Without prior written permission, you may not record, screen-capture, photograph, livestream, share, or publish the event or any attendee's contributions. This restriction does not prohibit an honest review or disclosure protected by law.

6.4 No automatic marketing release. Registration and internal-recording consent do not authorize public advertising or promotional use of a participant's identifiable image, voice, individual assessment, personal story, or testimonial. Separate informed permission is required for such use, except for content voluntarily made public by the person that may lawfully be referenced. Any permission request is optional and will not affect access or refund rights.

6.5 Privacy policy. Our Keeping It Lit Live Privacy Policy explains collection, service providers, security, retention, privacy rights, recording, and communications. It is provided separately and linked at or before each relevant collection point.

7. Payments, Refunds, and Transfers

7.1 Price and authorization. The Purchaser agrees to pay the selected tier's total amount, plus any taxes or mandatory fees clearly disclosed before purchase, using an authorized payment method. The purchase is a single event registration, not a recurring subscription, unless a separate and explicit recurring offer is accepted.

7.2 Refund policy. Except where Section 8 provides a refund or applicable law requires one, registration payments are nonrefundable after purchase. A refund is not available solely because of nonattendance, scheduling conflicts, a spouse's decision not to participate, incomplete assessments, changes in personal circumstances, dissatisfaction, or a particular assessment score or marital outcome. This policy must be clearly disclosed at checkout before payment.

7.3 Transfers by request. You may email a request to transfer your registration to a different scheduled Keeping It Lit Live date at info@keepingitlitmedia.com, preferably at least seven calendar days before your Experience Date. Requests are subject to availability, any price difference, and written approval; an unapproved request does not automatically change the scheduled event or payment status. We may grant a goodwill transfer but are not required to do so unless applicable law provides otherwise. No transfer to another couple is permitted without written approval.

7.4 Payment disputes. You may contact us to resolve billing concerns. Nothing limits lawful rights to dispute a charge through a financial institution. We may submit relevant transaction, assent, and event-delivery records to the payment provider in connection with a dispute, subject to privacy obligations. We will not penalize a good-faith dispute merely because it was filed.

8. Rescheduling, Cancellation, and Material Service Failures

8.1 Cancellation by Keeping It Lit. If we cancel the purchased event and do not provide a reasonably comparable replacement accepted by the Purchaser, we will refund the registration amount actually paid. If we materially reschedule the event, the Purchaser may accept the new date or request a refund of the registration amount paid. These remedies do not diminish rights required by law.

8.2 Material interruption. If a platform-wide issue within our service delivery materially prevents the event from being delivered, we will offer a reasonable rescheduled or replacement experience or a refund if an appropriate replacement is unavailable or declined after a material change. Brief interruptions that are promptly remedied and do not materially reduce the Experience do not independently require a refund.

8.3 Changes. We may reasonably change platform, event order, exercises, or supporting facilitators without materially reducing the purchased tier's benefits. If an advertised essential benefit cannot be provided, we will offer a reasonably equivalent substitute accepted by the Purchaser or an appropriate refund remedy consistent with applicable law.

8.4 Events beyond reasonable control. Severe illness, natural disasters, outages, vendor failures, government restrictions, and comparable circumstances beyond reasonable control may require delay or rescheduling. We will provide timely notice when reasonably possible and the remedies described above. This clause does not excuse payment of a refund otherwise due under this Agreement or law.

9. Educational, Biblical, and Non-Clinical Nature

9.1 Scope. Keeping It Lit Live offers general educational and Christian spiritual-formation content. It is not couples therapy, marriage counseling by a licensed professional, mental-health treatment, domestic-violence screening, legal advice, medical advice, financial advice, or crisis intervention. Participation does not create an attorney-client, therapist-client, patient-provider, or confidential professional-privilege relationship.

9.2 No outcome promise. We do not promise reconciliation, prevention of separation or divorce, a particular spiritual result, improved scores, permanent change, or any measurable marriage outcome. Any examples or testimonials describe individual experiences and do not predict a particular result for other participants.

9.3 Voluntary choices and safety. Marriage exercises may bring up sensitive subjects or disagreement. You decide what to share and may pause or discontinue a conversation that feels unsafe. We cannot supervise private conversations or control either spouse's conduct. Individuals experiencing abuse, coercive control, imminent danger, or acute mental-health concerns should seek appropriately qualified professional or emergency assistance. In the United States, call 911 for emergencies; the National Domestic Violence Hotline is available at 800-799-SAFE (7233) or thehotline.org.

10. Materials and Intellectual Property

10.1 Ownership. Keeping It Lit or its licensors retain ownership of the Keeping It Lit Signature Framework, exercises, assessment wording and scoring methods, presentation materials, guides, recordings, graphics, and related intellectual property.

10.2 Personal-use license. Each authorized participant receives a limited, nonexclusive, nontransferable license to use materials intentionally supplied to that person for private, noncommercial use in their own marriage. The license is not permission to facilitate, reproduce, sell, post, teach, redistribute, reverse engineer, or develop a competing commercial or ministry product using the protected materials.

10.3 Fair use and mandatory rights. Nothing restricts rights of quotation, fair use, lawful commentary, or other permissions that cannot be contracted away. Nothing transfers ownership of a participant's own original review or voluntarily shared testimonial to us.

11. Third-Party Services

We may use Kajabi, virtual-event and assessment platforms, email providers, hosting vendors, payment processors, and other contracted service providers. Platform availability and third-party accounts may be subject to those providers' own terms. We remain responsible for the obligations that applicable law places on Keeping It Lit and will not use this clause to disclaim nonwaivable duties regarding our selection or oversight of service providers.

12. Honest Reviews, Confidentiality, and References

12.1 Honest reviews. You are free to write or publish a truthful review, positive or negative, about the Experience or Keeping It Lit. We will not impose a penalty for an honest review or require a favorable review as a condition of receiving services.

12.2 Other people's privacy. Please do not publish other attendees' personally identifying information, private discussion content, unauthorized recordings, or confidential assessment materials. This does not prevent lawful reports to regulators, legal counsel, law enforcement, or other protected communications.

12.3 No implied endorsement. References to prior presentations, a journal's approval for publication, churches, ministries, or other organizations describe only the expressly stated fact and do not imply those organizations sponsor or endorse this event unless separately and accurately disclosed.

13. Limited Assumption of Risk and Responsibility

Participation is voluntary and may involve ordinary emotional discomfort, disagreements, or sensitive private conversations. To the extent permitted by law, you accept those ordinary participation risks and remain responsible for your own voluntary choices and statements. You do not waive claims caused by our fraud, gross negligence, willful or reckless misconduct, violations of nonwaivable legal duties, or personal injury liability that cannot lawfully be excluded.

14. Limitations of Liability

14.1 Limit on categories of loss. To the extent permitted by law, Keeping It Lit and its officers, employees, and authorized facilitators are not liable for indirect, incidental, special, consequential, or punitive damages arising from the Experience or related services. This does not limit remedies that applicable law makes nonwaivable.

14.2 Aggregate monetary limit. To the extent lawful, aggregate contractual damages against Keeping It Lit arising from a Purchaser's paid registration will not exceed the amount paid for that registration. This limit does not apply to fraud, gross negligence, willful or reckless misconduct, bodily injury where limitation is unlawful, unlawful misuse or disclosure of personal information where remedies cannot be limited, or statutory remedies that cannot lawfully be excluded.

14.3 No liability for spouse's conduct. We cannot control a spouse's independent acts or private discussions. This section does not excuse any obligation or legally actionable misconduct by Keeping It Lit itself.

15. Narrow Third-Party Indemnification

To the extent permitted by law, you will reimburse Keeping It Lit for reasonable, finally awarded third-party damages and legal expenses directly caused by your intentional unlawful conduct, knowing impersonation, unauthorized commercial redistribution of protected materials, or deliberate disclosure of another participant's private information. This duty does not apply to claims caused by our own negligence, unlawful conduct, or failure to honor this Agreement; it does not require you to defend claims without reasonable notice and an opportunity to participate. No settlement may impose a nonmonetary obligation or admission upon you without your consent.

16. Questions, Support, and Informal Resolution

Send questions, privacy requests, or a written dispute notice to info@keepingitlitmedia.com. Please include your name, email address, order number (if available), description, and requested resolution. We encourage good-faith attempts to resolve disputes for 30 days before arbitration or court action, but this does not prevent a consumer from contacting a regulator, asserting a nonwaivable right, making a good-faith payment dispute, or seeking emergency relief.

17. Binding Individual Arbitration; Optional Opt-Out

PLEASE READ. THIS SECTION MAY CHANGE HOW LEGAL DISPUTES ARE RESOLVED.

17.1 Agreement to arbitrate. Except for Section 17.3, either party may require a dispute relating to the transaction or Experience to be resolved by binding, individual arbitration administered by the American Arbitration Association ("AAA") under its then-current Consumer Arbitration Rules, rather than a court trial. The Federal Arbitration Act governs this arbitration agreement to the extent applicable. A neutral arbitrator may award all individual remedies available under applicable law. Arbitration is not a waiver of substantive statutory rights.

17.2 Consumer safeguards. Filing and hearing fees will follow applicable AAA Consumer Arbitration Rules and consumer fee schedules. Keeping It Lit will pay costs required of a business under those rules. Any hearing will be remote or at a reasonably convenient location as required by applicable consumer rules. If AAA declines administration and no permitted substitute is mutually agreed, a court of competent jurisdiction will decide whether a claim proceeds in court or before another appropriate administrator consistent with applicable law.

17.3 Exclusions and legally protected claims. Either side may pursue an eligible individual small-claims-court case. Either party may seek temporary court relief to prevent irreparable harm. Claims and requests for public injunctive relief, sexual-assault or sexual-harassment disputes, and any other matters that applicable law makes nonarbitrable or nonwaivable are excluded to the extent required by law. Nothing prohibits reporting to agencies or participating in regulatory investigations.

17.4 Individual-claims provision. To the extent lawful, arbitration will be conducted on an individual, not class or consolidated, basis, unless all affected parties agree otherwise. This provision does not waive any form of representative or public relief that cannot lawfully be waived. If a particular waiver is unenforceable, the affected claim or remedy will proceed in the forum required by law, and remaining arbitrable individual claims may proceed separately if lawful.

17.5 Court and jury rights. For disputes that must be arbitrated, both parties relinquish the right to have those disputes decided by a judge or jury in court, subject to statutory exceptions and the opt-out right below. No separate blanket jury waiver applies to claims properly proceeding in court.

17.6 Thirty-day opt-out. You may opt out of Section 17 entirely by emailing info@keepingitlitmedia.com within 30 calendar days after first accepting this Agreement. State your name, purchase email, order number if available, and: "I opt out of the arbitration provision in the Keeping It Lit Live Purchaser Agreement." Opting out will not affect price, admission, assessment access, or any other benefit. Only the Purchaser may exercise this opt-out. The Participating Spouse is not bound by this arbitration provision solely because they are included in the Purchaser's registration. We will retain the notice with the transaction record.

18. Governing Law and Venue

Except as otherwise governed by the Federal Arbitration Act and nonwaivable consumer-protection laws, this Agreement is governed by Wyoming law, without regard to conflicts rules. If a dispute is properly heard in court, venue will ordinarily lie in an appropriate state or federal court serving Sheridan County, Wyoming, unless mandatory consumer venue rules or other applicable law require or permit another venue. The choice of law and venue does not deprive consumers of rights they cannot waive in their home jurisdiction.

19. Electronic Acceptance and Records

19.1 Affirmative assent. You must be given access to this Agreement before payment and affirmatively agree using an unchecked checkbox, authenticated e-signature, or comparable affirmative electronic action. Merely browsing a page or being named in another person's registration is not acceptance.

19.2 Retained evidence. We may maintain the accepted version, displayed disclosures, order number, date/time, associated identity/contact information, and available technical confirmation, consistent with our Privacy Policy and law. We will make a reasonably usable copy available for download, saving, printing, or request by email.

19.3 Electronic communications. By completing an online registration, you agree to receive event-related transactional notices electronically at your supplied email address. Marketing consent is separate and optional. Any special electronic-consent disclosures legally required for particular records will be provided separately where applicable.

20. Agreement Changes and General Terms

20.1 Changes. We may amend these terms for future orders. Material revisions will not retroactively change your accepted paid transaction without your separate consent, except as required by law or where an amendment benefits the consumer.

20.2 Severability. An invalid provision will be narrowed or severed to the minimum extent legally necessary; remaining provisions continue in effect, subject to Section 17's specific separability rules.

20.3 No waiver. Failure to enforce a lawful provision once does not waive later enforcement.

20.4 Assignment. We may transfer this Agreement as part of a legitimate sale or reorganization subject to applicable law and existing consumer rights. The Purchaser may not resell or transfer the registration without written consent.

20.5 Entire agreement. This Agreement, the tier-specific accepted checkout/confirmation, and policies expressly incorporated here comprise the agreement governing the paid registration. A salesperson, facilitator, affiliate, or promotional message cannot alter material terms except through a writing issued by an authorized representative; this does not waive remedies for legally actionable misrepresentations.

20.6 Survival. Provisions on payment obligations, refunds, privacy, intellectual property, truthful reviews, recorded data, permitted liability limitations, dispute resolution, and general legal terms survive the event to the extent relevant.

21. Provider Contact

Keeping It Lit Media LLC
Doing business as Keeping It Lit Media
30 N. Gould Street, Ste N
Sheridan, Wyoming 82801
info@keepingitlitmedia.com

Purchaser Acceptance — Conspicuous Checkout Acknowledgment

By affirmatively checking the Purchaser Agreement box, I confirm that I am the Purchaser, am at least 18, have read and can retain this Agreement, and understand that:

• One registration includes my spouse. Each spouse controls their own assessment responses and any required individual recording or privacy consent. I cannot consent or complete an assessment for my spouse.
• Registration payments are generally nonrefundable, except as provided in Section 8 or required by applicable law.
• My spouse and I each receive private individual Marriage Connection Health assessment results; one spouse's results are not automatically released to the other.
• The experience is live; participant replays are not provided. VIP and VIP Plus include a 30-minute group Q&A, and only VIP Plus includes one question from each spouse, with responses during the Q&A or afterward.
• The Experience is educational and faith-based, not licensed counseling, therapy, crisis intervention, or professional advice.
• The session is recorded internally, cameras and microphones are optional, and any public marketing use of identifiable participant content requires separate permission.
• Section 17 provides for individual arbitration unless I opt out within 30 days, subject to stated exceptions and mandatory legal protections.