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KEEPING IT LIT LIVE

PURCHASER SERVICE AND PARTICIPATION AGREEMENT

Effective Date: July 26, 2026
Agreement Version: KILL-PSPA-2026.1

This Purchaser Service and Participation Agreement (“Agreement”) is entered into between Keeping It Lit Media LLC, doing business as Keeping It Lit Media (“Keeping It Lit,” “we,” “us,” or “our”), and the individual who completes the original paid purchase of a Keeping It Lit Live registration (“Purchaser,” “you,” or “your”).

One paid registration includes the Purchaser and the Purchaser’s spouse. The Purchaser’s spouse is referred to in this Agreement as the “Participating Spouse.”

The Purchaser may purchase one registration for the couple but may not accept this Agreement on behalf of the Participating Spouse.

The Participating Spouse must separately accept the Keeping It Lit Live Participating Spouse Agreement and Acknowledgment before completing an assessment or participating in the Purchased Experience.

IMPORTANT NOTICE

This Agreement contains:

  • A mandatory individual arbitration provision;

  • A class-action and representative-action waiver;

  • A jury-trial waiver;

  • Limitations of liability;

  • An assumption-of-risk provision;

  • An indemnification provision;

  • Strict requirements for the Keeping It Lit Live Guarantee; and

  • A requirement that the Participating Spouse separately accept the applicable Participating Spouse Agreement and Acknowledgment.

Please read this Agreement carefully before purchasing or participating.

1. DEFINITIONS

1.1 Purchaser

“Purchaser” means the individual identified as the customer on the original paid Keeping It Lit Live order.

The Purchaser is the only person entitled to:

  • Submit a request under the Keeping It Lit Live Guarantee;

  • Receive an approved Guarantee refund; or

  • Exercise purchaser-specific rights arising from the paid transaction.

1.2 Participating Spouse

“Participating Spouse” means the Purchaser’s spouse who is included in the couple’s paid registration but did not complete the original paid purchase.

The Participating Spouse:

  • Does not have a separate paid registration;

  • Does not have an independent Guarantee;

  • May not independently request or receive a refund under the Purchaser’s registration; and

  • Must separately accept the Keeping It Lit Live Participating Spouse Agreement and Acknowledgment.

The Participating Spouse’s attendance, participation, assessment completion, and assessment results may be used to determine whether the Purchaser qualifies under the Guarantee.

1.3 Couple

“Couple” means the Purchaser and the Participating Spouse together.

1.4 Experience Date

“Experience Date” means the scheduled date of the specific Keeping It Lit Live experience identified on the applicable registration or checkout page and purchased by the Purchaser.

1.5 Main Experience

“Main Experience” means the 90-minute Keeping It Lit Live interactive virtual experience.

1.6 VIP Marriage Q&A

“VIP Marriage Q&A” means the 30-minute session preceding the Main Experience that is included with VIP and VIP Plus registrations.

1.7 Purchased Experience

“Purchased Experience” means every portion of Keeping It Lit Live included in the registration tier purchased by the Purchaser.

For purposes of this Agreement:

  • A Core Purchased Experience consists of the complete Main Experience.

  • A VIP Purchased Experience consists of the complete VIP Marriage Q&A and the complete Main Experience.

  • A VIP Plus Purchased Experience consists of the complete VIP Marriage Q&A and the complete Main Experience.

1.8 Lit Marriage Starting Point

“Lit Marriage Starting Point” means the individual pre-experience assessment that each spouse must complete before the Experience Date.

1.9 Post-Experience Assessment

“Post-Experience Assessment” means the individual assessment that each spouse completes during the Main Experience, at the time directed by the facilitators and before the Main Experience concludes.

1.10 Eligible Score

“Eligible Score” has the meaning stated in Section 11.2.

1.11 Keeping It Lit Live Guarantee

“Keeping It Lit Live Guarantee” or “Guarantee” means the single, objective, participation-based, score-based refund commitment associated with the couple’s original paid registration and described in Section 11.

1.12 Keeping It Lit Parties

“Keeping It Lit Parties” means:

  • Keeping It Lit Media LLC;

  • Keeping It Lit Media;

  • Debra Steward and Jabari Steward when acting for or in connection with Keeping It Lit;

  • The entity’s owners, members, managers, directors, officers, employees, contractors, facilitators, volunteers, representatives, agents, affiliates, successors, and assigns; and

  • Authorized technology, assessment, registration, payment, and event-service providers, but only to the extent they are performing services connected with Keeping It Lit Live.

2. DESCRIPTION OF KEEPING IT LIT LIVE

Keeping It Lit Live is an interactive virtual marriage-enrichment and spiritual-formation experience designed to help Christian married couples practice intentional rhythms of connection with God and one another.

The experience may include:

  • Biblical teaching;

  • Guided reflection;

  • Private exercises between spouses;

  • Practical marriage applications;

  • Individual assessments;

  • Personalized assessment results; and

  • Content based on the four foundational pillars of the Keeping It Lit Signature Framework.

The four foundational pillars are:

  1. Spiritual Connection;

  2. Selflessness and Service;

  3. Communication in Love; and

  4. Forgiveness and Grace.

Keeping It Lit Live may be delivered through third-party technology platforms, including Zoom, Kajabi, email-service providers, assessment platforms, and payment processors.

Event dates, times, prices, registration tiers, and included services are identified on the applicable registration or checkout page.

3. PURCHASER ELIGIBILITY AND REGISTRATION

3.1 Purchaser Requirements

The Purchaser must:

  • Be at least 18 years old;

  • Be legally married to the Participating Spouse;

  • Have legal capacity to enter into this Agreement;

  • Provide complete and accurate information;

  • Complete a valid paid purchase; and

  • Accept this Agreement through the checkout process.

Keeping It Lit Live is not intended for minors.

3.2 One Paid Registration

The Purchaser is purchasing one registration that includes the Purchaser and the Participating Spouse.

The inclusion of the Participating Spouse does not create:

  • A second paid registration;

  • A second purchase;

  • A second Guarantee;

  • A separate refund entitlement; or

  • A right for the Participating Spouse to receive any portion of an approved refund directly from Keeping It Lit.

3.3 No Unauthorized Attendance

No third party may attend, observe, listen to, access, or participate in the experience through the couple’s registration without prior written authorization from Keeping It Lit.

3.4 No Transfer or Sharing

Registration links, login credentials, assessment links, event links, materials, and access codes may not be:

  • Shared with another couple;

  • Resold;

  • Published;

  • Transferred;

  • Posted online; or

  • Used by an unauthorized person.

3.5 Accurate Information

The Purchaser must provide complete and accurate information during:

  • Checkout;

  • Registration;

  • Assessment completion;

  • Participating Spouse registration;

  • Attendance verification;

  • Payment administration;

  • Guarantee administration; and

  • Customer-support communications.

Keeping It Lit may deny or suspend access if information is materially false, incomplete, inconsistent, or reasonably appears to have been submitted fraudulently.

4. PURCHASER ACCEPTANCE

4.1 Affirmative Acceptance

The Purchaser must affirmatively accept this Agreement through an unchecked electronic checkbox, electronic signature, or comparable electronic acceptance process.

4.2 Electronic Acceptance Records

Keeping It Lit may retain records showing:

  • Purchaser’s full name;

  • Purchaser’s email address;

  • Date and time of acceptance;

  • IP address or device information, when available;

  • Agreement version;

  • Acceptance method;

  • Order information; and

  • Other information reasonably used to attribute acceptance to the Purchaser.

4.3 No Acceptance on Behalf of Participating Spouse

The Purchaser’s acceptance binds only the Purchaser.

The Purchaser represents that the Purchaser will not:

  • Accept the Participating Spouse Agreement for the Participating Spouse;

  • Complete the Participating Spouse’s registration;

  • Complete an assessment on behalf of the Participating Spouse; or

  • Falsely represent that the Participating Spouse accepted any agreement.

5. PARTICIPATING SPOUSE REGISTRATION

5.1 Separate Registration Required

The Participating Spouse must complete a separate participant-registration process using:

  • The Participating Spouse’s own full name;

  • The Participating Spouse’s own individual email address;

  • The applicable $0 Kajabi participant-registration Offer; and

  • The Participating Spouse’s own affirmative acceptance of the Participating Spouse Agreement and Acknowledgment.

5.2 No Additional Payment

No additional payment is required for the Participating Spouse’s authorized participant registration.

The $0 participant registration documents the Participating Spouse’s identity, participation, and agreement acceptance. It does not create a separate paid registration or refund right.

5.3 Purchaser Cooperation

The Purchaser agrees to provide the Participating Spouse with the correct participant-registration link associated with the tier purchased.

The Purchaser must provide accurate purchaser information for purposes of connecting the Participating Spouse’s registration to the original paid order.

5.4 Timing

The Participating Spouse must complete the separate registration and accept the Participating Spouse Agreement before:

  • Completing the Lit Marriage Starting Point;

  • Accessing personalized assessment results;

  • Entering the virtual experience; or

  • Participating in the Purchased Experience.

5.5 Guarantee Consequence

Failure by the Participating Spouse to complete the required separate registration and agreement acceptance makes the Purchaser’s registration ineligible for the Guarantee.

6. REGISTRATION TIERS

6.1 Core

Core includes:

  • The Lit Marriage Starting Point and personalized results for each spouse;

  • The 90-minute Main Experience; and

  • Guided private moments for the couple to practice together.

6.2 VIP

VIP includes everything in Core, plus:

  • Access to the VIP Marriage Q&A;

  • The opportunity to listen as Debra and Jabari respond to anonymous questions submitted by VIP Plus participants; and

  • The 10-Minute Connection Boost.

6.3 VIP Plus

VIP Plus includes everything in VIP, plus:

  • The opportunity for each spouse to submit one anonymous question before the applicable submission deadline; and

  • A response to each eligible submitted question during the VIP Marriage Q&A or afterward.

Submission of a question does not guarantee that the question will be answered live.

Keeping It Lit may:

  • Edit a question for clarity, grammar, relevance, or length;

  • Combine substantially similar questions;

  • Remove names and identifying information;

  • Decline to address questions outside the scope of the experience;

  • Decline to address questions that appear unsafe, abusive, unlawful, clinical, or inappropriate; or

  • Respond after the event when time does not permit a live response.

7. ASSESSMENT REQUIREMENTS

7.1 Separate Assessment Completion

The Lit Marriage Starting Point and Post-Experience Assessment are individual assessments.

The Purchaser must personally complete the Purchaser’s assessments.

The Purchaser may not:

  • Complete an assessment for the Participating Spouse;

  • Direct or control the Participating Spouse’s answers;

  • Submit answers under the Participating Spouse’s identity; or

  • Coordinate answers for the purpose of influencing Guarantee eligibility.

Guarantee eligibility also requires the Participating Spouse to personally complete both assessments under the Participating Spouse Agreement.

7.2 Separate Names and Email Addresses

The Purchaser and Participating Spouse must each use:

  • Their own full name; and

  • Their own individual email address.

The Purchaser and Participating Spouse may not use the same email address for either assessment.

7.3 Consistent Information

The Purchaser must use the same full name, spelled consistently, and the same individual email address on:

  • The Lit Marriage Starting Point; and

  • The Post-Experience Assessment.

Guarantee eligibility requires the Participating Spouse to do the same.

The identifying information must be sufficiently accurate and consistent for Keeping It Lit to confidently match each spouse’s pre-experience and post-experience results.

7.4 Lit Marriage Starting Point Deadline

Both spouses must complete and submit the Lit Marriage Starting Point no later than:

11:59 p.m. Pacific Time on the calendar day immediately preceding the Experience Date purchased by the Purchaser.

For example, if the Purchased Experience is scheduled for Saturday, both assessments must be submitted by 11:59 p.m. Pacific Time on Friday.

An approved transfer to another Experience Date changes this deadline so that it corresponds to the newly approved date.

7.5 Post-Experience Assessment Timing

Both spouses must complete and submit their Post-Experience Assessments:

  • During the Main Experience;

  • At the time directed by the facilitators; and

  • Before the Main Experience formally concludes.

The Post-Experience Assessment is part of the Main Experience.

An assessment submitted after the Main Experience concludes will not satisfy Guarantee requirements unless Keeping It Lit expressly authorizes the later submission in writing because of a documented system-wide technical failure attributable to Keeping It Lit or its designated assessment platform.

7.6 Honest and Good-Faith Responses

The Purchaser must complete both assessments:

  • Independently;

  • Completely;

  • Honestly;

  • Accurately; and

  • In good faith.

Assessment manipulation, intentionally inaccurate responses, impersonation, coordinated responses designed to create refund eligibility, or completion by an unauthorized person will make the registration ineligible for the Guarantee and may constitute a material breach of this Agreement.

8. ASSESSMENT PRIVACY AND DATA USE

8.1 Individual Results

Each spouse’s answers and individual results remain separate.

The Purchaser’s results are not automatically shared with:

  • The Participating Spouse;

  • Other attendees; or

  • The public.

The Participating Spouse’s results will be handled under the Participating Spouse Agreement and applicable Privacy Policy.

8.2 Authorized Access

Authorized members of the Keeping It Lit team and authorized service providers may access assessment information as reasonably necessary to:

  • Calculate and deliver individual results;

  • Administer the Purchased Experience;

  • Match pre-experience and post-experience assessments;

  • Verify Guarantee eligibility;

  • Resolve technical or support issues;

  • Detect fraud or manipulation;

  • Maintain business and compliance records;

  • Improve Keeping It Lit programs; and

  • Produce de-identified or aggregated analysis, research, and reporting.

8.3 De-Identified and Aggregated Information

Keeping It Lit may use and disclose de-identified or aggregated assessment information that does not reasonably identify an individual or couple.

8.4 No Absolute Security Guarantee

Keeping It Lit will use commercially reasonable measures appropriate to its operations and service providers. However, no electronic storage, transmission, assessment, video-conferencing, or payment system can be guaranteed to be completely secure or error-free.

8.5 Required or Safety-Related Disclosure

Keeping It Lit may disclose information when:

  • Required by law, subpoena, court order, or lawful governmental request;

  • Reasonably necessary to protect the legal rights or security of the Keeping It Lit Parties;

  • Reasonably necessary to investigate fraud, misuse, or unlawful activity; or

  • Keeping It Lit reasonably believes disclosure is necessary to respond to an imminent threat of serious harm.

9. ATTENDANCE AND PARTICIPATION

9.1 Attendance Together

The couple should attend together from one shared device in a private and comfortable space where they can focus on one another.

Attending through one device does not eliminate the requirement that each spouse separately complete:

  • The applicable agreement acceptance;

  • Both assessments;

  • Any attendance check-in;

  • Any attendance certification; and

  • Any Guarantee-related verification.

9.2 Definition of Full Attendance

“Full Attendance” means that both spouses:

  • Are present and ready to participate at the published start time;

  • Remain present and participating throughout every portion included in the purchased tier;

  • Complete all required attendance-verification steps;

  • Remain through completion of the Post-Experience Assessment; and

  • Remain until the facilitators formally conclude the Purchased Experience.

9.3 Core Attendance

For Core registrations, both spouses must attend the complete 90-minute Main Experience from its published beginning through its formal conclusion.

9.4 VIP and VIP Plus Attendance

For VIP and VIP Plus registrations, both spouses must attend:

  • The complete VIP Marriage Q&A from its published beginning through its formal conclusion; and

  • The complete Main Experience from its published beginning through its formal conclusion.

Attendance at the VIP Marriage Q&A is not required when access to that session was not included in the tier purchased.

9.5 Late Arrival, Absence, and Early Departure

For Guarantee purposes, Full Attendance is not satisfied if either spouse:

  • Arrives after a required portion begins;

  • Leaves before a required portion concludes;

  • Is absent for any material portion;

  • Fails to attend the VIP Marriage Q&A when it was included in the purchased tier;

  • Fails to return from a scheduled break at the stated time;

  • Fails to remain through the Post-Experience Assessment; or

  • Fails to remain until the facilitators formally conclude the Purchased Experience.

9.6 Attendance Verification

Keeping It Lit may use reasonably reliable information to verify attendance, including:

  • Virtual-platform attendance records;

  • Join and departure timestamps;

  • Login records;

  • Display names;

  • Registration records;

  • Facilitator records;

  • Assessment timestamps;

  • Chat records;

  • Unique attendance codes;

  • Electronic check-ins;

  • Participant certifications; and

  • Other relevant technical or administrative records.

9.7 Separate Verification

The Purchaser must personally complete any separate attendance check-in, verification code, or attendance certification presented during the Purchased Experience.

Guarantee eligibility also requires the Participating Spouse to personally complete any verification steps presented to the Participating Spouse.

9.8 Shared-Device Limitation

Because the couple may attend through one device, a single virtual-platform login may not independently prove that both spouses attended.

The Purchaser agrees that assessment submissions, separate check-ins, certifications, and other verification steps may be used with the shared-device attendance record.

9.9 Guided Exercises

The Purchaser must participate in the guided exercises honestly and in good faith.

Guarantee eligibility also requires the Participating Spouse to participate as required under the Participating Spouse Agreement.

The couple will not ordinarily be required to disclose the substance of private conversations. Refusal by either spouse to participate in material portions of the experience as designed may make the registration ineligible for the Guarantee.

10. PRIVATE PARTICIPATION, CAMERAS, RECORDING, AND CHAT

10.1 No Required Public Sharing

The Purchaser will not be required to:

  • Read aloud;

  • Answer questions publicly;

  • Disclose private marital information to the group; or

  • Share the content of private exercises with other attendees.

10.2 Private Conversations

Guided exercises are intended to be completed privately between spouses.

Attendees ordinarily remain muted during the Main Experience unless Keeping It Lit states otherwise. Other attendees should not be able to hear the couple’s conversations while the couple remains muted.

10.3 Breakout Rooms

Keeping It Lit Live does not use attendee breakout rooms unless expressly disclosed before the event.

10.4 Cameras

Cameras are optional.

The Purchaser should keep the camera turned off if the Purchaser does not wish to appear visually in an internal recording.

10.5 Internal Recording

The virtual session may be recorded by Keeping It Lit for internal purposes, including:

  • Quality assurance;

  • Program review;

  • Documentation;

  • Training;

  • Security;

  • Attendance verification;

  • Guarantee administration; and

  • Operational recordkeeping.

The full internal recording will not be distributed to attendees or made publicly available without additional permission from identifiable individuals.

A Purchaser who does not wish to appear or be identifiable in the recording should:

  • Keep the camera turned off;

  • Remain muted; and

  • Avoid posting identifying or private information in the chat.

Display names, profile photographs, chat messages, and other platform information may appear in an internal recording or platform-generated record.

10.6 Purchaser Recording Prohibited

The Purchaser may not, without prior written authorization:

  • Record;

  • Photograph;

  • Screen-capture;

  • Reproduce;

  • Livestream;

  • Transmit;

  • Upload;

  • Publish; or

  • Distribute

any portion of the Purchased Experience or its materials.

11. KEEPING IT LIT LIVE GUARANTEE

11.1 One Guarantee for the Paid Registration

The Keeping It Lit Live Guarantee applies once to the couple’s original paid registration.

Only the Purchaser may:

  • Submit a Guarantee request;

  • Communicate with Keeping It Lit as the claimant; and

  • Receive an approved refund.

The Participating Spouse does not have:

  • A separate Guarantee;

  • An independent refund right;

  • Authority to submit a Guarantee request without acceptable written authorization from the Purchaser; or

  • A right to receive refund proceeds directly from Keeping It Lit.

11.2 Guarantee Promise

Complete the Purchased Experience as designed.

Subject to every requirement in this Agreement, if neither spouse records at least a one-point increase in any Eligible Pillar Score or Eligible Overall Score, the Purchaser may request a refund of the registration amount actually paid.

If either spouse records at least a one-point increase in any Eligible Score, the registration does not qualify for a Guarantee refund.

The Participating Spouse’s attendance, participation, assessment completion, and assessment results are conditions of the Purchaser’s eligibility but do not create a separate refund right.

The Guarantee is:

  • Objective;

  • Participation-based;

  • Score-based; and

  • Conditional upon full compliance with the applicable requirements.

The Guarantee is not a satisfaction guarantee.

11.3 Eligible Score

An “Eligible Score” is a pillar score or overall score that:

  • Was calculated through both the Lit Marriage Starting Point and Post-Experience Assessment;

  • Can be confidently matched to the same spouse;

  • Was based on complete, honest, and good-faith responses;

  • Was calculated using the applicable scoring system; and

  • Was at least one full point below the highest available score before the experience.

If the highest available score is 10, a pre-experience score must be 9.00 or lower to qualify as an Eligible Score.

A pre-experience score above 9.00 cannot increase by a full point on a 10-point scale and is therefore not an Eligible Score.

11.4 One-Point Increase

A “One-Point Increase” means an increase of at least 1.00 between:

  • A spouse’s Eligible Score from the Lit Marriage Starting Point; and

  • That spouse’s corresponding score from the Post-Experience Assessment.

If either spouse records a One-Point Increase in at least one Eligible Score, the paid registration does not qualify for a refund.

11.5 Complete Guarantee Requirements

To qualify for review under the Guarantee, all of the following must occur:

  1. The Purchaser completes a valid paid purchase.

  2. The Purchaser affirmatively accepts this Agreement.

  3. The Participating Spouse separately completes the authorized participant registration.

  4. The Participating Spouse separately accepts the applicable Participating Spouse Agreement and Acknowledgment.

  5. Both spouses complete the Lit Marriage Starting Point by the deadline in Section 7.4.

  6. Each spouse uses that spouse’s own full name and individual email address.

  7. The spouses use separate email addresses.

  8. Each spouse uses the same name and email address on both assessments.

  9. Each spouse personally completes both assessments.

  10. Both spouses satisfy the Full Attendance requirement.

  11. If VIP or VIP Plus was purchased, both spouses attend the entire VIP Marriage Q&A.

  12. Both spouses attend the entire Main Experience.

  13. Both spouses complete any attendance-verification steps presented.

  14. Both spouses participate in the guided exercises in good faith.

  15. Both spouses complete the Post-Experience Assessment during the Main Experience and before it formally concludes.

  16. Both spouses provide complete, accurate, honest, and good-faith assessment responses.

  17. The couple has at least one Eligible Score between the two spouses.

  18. The Purchaser submits a complete and timely written Guarantee request under Section 11.6.

Failure to satisfy any requirement makes the paid registration ineligible for a Guarantee refund, except where applicable law requires otherwise.

11.6 Written Request by Purchaser Required

Guarantee reviews are not automatic.

Only the Purchaser may send a written Guarantee request to:

teamlit@keepingitlitmedia.com

The request must be received no later than:

11:59 p.m. Pacific Time on the thirtieth calendar day following the Experience Date.

The request must include:

  • Purchaser’s full name;

  • Participating Spouse’s full name;

  • Individual email address used by each spouse;

  • Experience Date;

  • Registration tier;

  • Order or transaction number, when available; and

  • A clear statement requesting review under the Keeping It Lit Live Guarantee.

A request submitted solely by the Participating Spouse will not be processed unless the Purchaser has provided written authorization acceptable to Keeping It Lit.

A request sent to another email address may not be received or processed.

11.7 Acknowledgment of Request

Keeping It Lit will ordinarily send an electronic acknowledgment after receiving a Guarantee request.

If the Purchaser does not receive an acknowledgment within five business days, the Purchaser is responsible for contacting Keeping It Lit again before the request deadline and retaining evidence of the original transmission.

11.8 Incomplete Requests

If Keeping It Lit requests additional information reasonably necessary to evaluate the request, the Purchaser must provide it within 10 calendar days after the request is sent.

Failure to provide the requested information within that period may result in closure of the request without a refund, except where applicable law requires otherwise.

Only one Guarantee request may be submitted for each paid registration unless Keeping It Lit authorizes a corrected or supplemental request.

11.9 Review Period

Keeping It Lit will issue its written determination no later than 60 calendar days after receiving a complete Guarantee request.

If the request is incomplete, the 60-calendar-day period begins when Keeping It Lit receives all reasonably requested information necessary to evaluate the request.

11.10 Business Records

Keeping It Lit may rely on its ordinary business records, including:

  • Checkout records;

  • Agreement-acceptance records;

  • Participant-registration records;

  • Email records;

  • Assessment identifiers;

  • Assessment timestamps;

  • Score calculations;

  • Attendance records;

  • Virtual-platform reports;

  • Event records;

  • Payment records; and

  • Guarantee correspondence.

These records will be presumed accurate unless the Purchaser provides credible evidence of a material technical or administrative error.

11.11 Objective Determination

Guarantee eligibility is determined solely by:

  • Compliance with all stated requirements; and

  • Objective comparison of the Eligible Scores.

The following do not independently qualify the Purchaser for a refund:

  • Dissatisfaction;

  • Disappointment;

  • Personal opinion;

  • Feelings about the experience;

  • Expectations;

  • Perceived value;

  • Disagreement with the teaching or format;

  • A belief that the desired outcome was not achieved; or

  • A subjective belief that the marriage did not improve.

This is not a:

  • “No questions asked” refund;

  • Satisfaction-based refund;

  • Opinion-based refund; or

  • Feelings-based refund.

11.12 Guarantee Exclusions

The Guarantee does not apply when:

  • The Purchaser fails to accept this Agreement;

  • The Participating Spouse fails to accept the applicable Participating Spouse Agreement;

  • The Participating Spouse fails to complete the required participant registration;

  • Either spouse misses an assessment deadline;

  • Both spouses use the same email address;

  • A spouse uses an email address belonging to the other spouse;

  • Identifying information is materially inconsistent;

  • One spouse completes an assessment for the other;

  • Either spouse fails to satisfy Full Attendance;

  • Either spouse arrives late or leaves early;

  • VIP or VIP Plus was purchased and either spouse misses any portion of the VIP Marriage Q&A;

  • Either spouse misses any portion of the Main Experience;

  • Either spouse fails to complete an attendance-verification step presented;

  • Either spouse fails to complete the Post-Experience Assessment before the Main Experience concludes;

  • Assessments cannot be confidently matched;

  • Responses are incomplete, inaccurate, manipulated, coordinated to produce refund eligibility, or submitted in bad faith;

  • The couple does not have at least one Eligible Score;

  • The Purchaser’s written request is incomplete or untimely;

  • Either spouse is removed for violating an applicable agreement; or

  • The request is based only on dissatisfaction, expectations, perceived value, opinion, or feelings.

11.13 Refund Approval

The Purchaser qualifies for a Guarantee refund only if Keeping It Lit determines that:

  1. Every applicable requirement was satisfied;

  2. Both spouses’ assessments can be confidently matched;

  3. The couple has at least one Eligible Score; and

  4. Neither spouse recorded a One-Point Increase in any Eligible Score.

11.14 Refund Payment

If approved, Keeping It Lit will notify the Purchaser and initiate the refund within 10 business days after the written determination.

The refund will ordinarily be returned to the original payment method.

Payment of an approved refund to the original payment method fully satisfies Keeping It Lit’s obligations under the Guarantee.

Keeping It Lit is not responsible for:

  • Dividing refund proceeds between spouses;

  • Resolving disputes between spouses concerning refund proceeds; or

  • Delivering any separate payment to the Participating Spouse.

If refunding the original payment method is not commercially possible, Keeping It Lit may issue the refund through another reasonable method after verifying the Purchaser’s identity.

Financial institutions and payment processors may require additional time to post the refund.

11.15 Refund Amount

An approved Guarantee refund equals the registration amount actually paid directly to Keeping It Lit for the applicable Purchased Experience.

It does not include:

  • Interest;

  • Financing charges;

  • Currency-conversion charges;

  • Bank fees;

  • Payment-processor fees not retained by Keeping It Lit;

  • Internet costs;

  • Equipment costs;

  • Childcare costs;

  • Lost wages;

  • Travel expenses; or

  • Incidental or consequential expenses.

12. PAYMENTS, GENERAL REFUNDS, TRANSFERS, AND CHARGEBACKS

12.1 Payment Authorization

The Purchaser authorizes Keeping It Lit and its payment providers to charge the displayed price, applicable taxes, and any other amounts affirmatively accepted at checkout.

12.2 General Refund Policy

Except for:

  • A refund approved under the Guarantee;

  • A refund resulting from cancellation by Keeping It Lit; or

  • A refund otherwise required by applicable law,

registration payments are nonrefundable.

12.3 Transfer Requests

A request to transfer registration to another Keeping It Lit Live date must be submitted by the Purchaser to:

teamlit@keepingitlitmedia.com

The request must be received at least seven calendar days before the Experience Date.

Transfers:

  • Are subject to availability;

  • Are not guaranteed;

  • May be limited to one transfer;

  • May require payment of a price difference; and

  • Must be approved in writing.

An approved transfer changes all assessment, attendance, participant-registration, and Guarantee deadlines so that they correspond to the new Experience Date.

12.4 Payment Disputes and Chargebacks

Before initiating a payment dispute or chargeback, the Purchaser is encouraged to contact Keeping It Lit and provide a reasonable opportunity to address the concern.

Nothing in this Agreement prohibits the Purchaser from making a legitimate payment dispute or exercising a non-waivable right.

If a dispute or chargeback is filed, the Purchaser authorizes Keeping It Lit to provide relevant records to the payment processor, card network, financial institution, or dispute administrator, including:

  • This Agreement;

  • Acceptance records;

  • Checkout records;

  • Access records;

  • Attendance information;

  • Assessment timestamps;

  • Communications;

  • Guarantee records; and

  • Refund-policy disclosures.

A knowingly false, misleading, or fraudulent chargeback constitutes a material breach of this Agreement.

Keeping It Lit may suspend access to unpaid services while a payment dispute is pending.

To the extent permitted by law, the Purchaser may be responsible for reasonable collection costs resulting from a fraudulent or bad-faith payment dispute.

13. EVENT CHANGES, CANCELLATION, AND FORCE MAJEURE

13.1 Reasonable Program Changes

Keeping It Lit may make reasonable changes to:

  • Facilitators;

  • Supporting materials;

  • Technology platforms;

  • Program order;

  • Session structure;

  • Presentation methods; or

  • Delivery systems

when those changes do not materially reduce the Purchased Experience.

13.2 Rescheduling or Cancellation by Keeping It Lit

If Keeping It Lit reschedules the experience, the Purchaser may choose:

  • Registration for the rescheduled experience; or

  • A refund of the registration amount actually paid.

If Keeping It Lit cancels the experience without providing a replacement date, the Purchaser will receive a refund of the amount actually paid.

13.3 Force Majeure

Keeping It Lit will not be liable for delay, interruption, rescheduling, modification, or inability to perform caused by circumstances beyond its reasonable control, including:

  • Severe illness, incapacity, or emergency involving a facilitator;

  • Death or family emergency;

  • Natural disaster;

  • Fire;

  • Flood;

  • Earthquake;

  • Severe weather;

  • Power outage;

  • Internet outage;

  • Cyberattack;

  • Platform-wide technology failure;

  • Failure of a critical vendor;

  • Government order;

  • Public-health emergency;

  • Civil unrest;

  • Labor disruption;

  • War;

  • Terrorism; or

  • Other events beyond reasonable control.

When reasonably possible, Keeping It Lit may address a force-majeure event by:

  • Rescheduling;

  • Substituting a qualified facilitator;

  • Using a different technology platform;

  • Providing an equivalent replacement experience;

  • Issuing a credit; or

  • Issuing a refund where required by law or where Keeping It Lit elects to cancel without replacement.

13.4 Purchaser Technology

Keeping It Lit is not responsible for the Purchaser’s or Participating Spouse’s inability to attend or complete the experience because of:

  • Internet failure;

  • Device failure;

  • Incompatible technology;

  • Incorrect contact information;

  • Missed email;

  • Failure to check spam or promotional folders;

  • Failure to install or update required software;

  • Failure to enter the platform on time; or

  • Circumstances within either spouse’s reasonable control.

14. PURCHASER RESPONSIBILITY AND ASSUMPTION OF RISK

14.1 Voluntary Participation

The Purchaser’s participation is voluntary.

The Purchaser is responsible for deciding whether the experience and each private exercise are appropriate for the Purchaser’s circumstances.

14.2 Nature of Marriage Exercises

The Purchaser understands that marriage-related reflection and conversation may involve:

  • Emotional discomfort;

  • Sensitive subjects;

  • Disagreement;

  • Frustration;

  • Marital tension;

  • Disclosure of personal information between spouses; and

  • Decisions made by one or both spouses following the experience.

14.3 Control Over Disclosure

The Purchaser controls what the Purchaser chooses to disclose to the Participating Spouse.

Keeping It Lit does not supervise or control private conversations between spouses and cannot control how either spouse responds during or after the experience.

14.4 Safety Concerns

The Purchaser should discontinue an exercise and seek appropriate professional or emergency assistance if the Purchaser reasonably believes that continuing would create a safety risk.

Declining a material portion of the Purchased Experience may affect Guarantee eligibility because the Guarantee requires completion of the experience as designed.

14.5 Assumption of Ordinary Participation Risks

To the fullest extent permitted by law, the Purchaser voluntarily assumes the ordinary and reasonably foreseeable risks associated with participating in marriage-related educational discussions and private exercises.

15. EDUCATIONAL AND SPIRITUAL NATURE; NO PROFESSIONAL RELATIONSHIP

15.1 Educational and Spiritual Service

Keeping It Lit Live is an educational, marriage-enrichment, and spiritual-formation experience presented from a Christian biblical worldview.

15.2 Not Professional Treatment or Advice

Keeping It Lit Live is not:

  • Marriage therapy;

  • Couples counseling;

  • Mental-health treatment;

  • Medical care;

  • Legal advice;

  • Financial advice;

  • Crisis intervention; or

  • A substitute for licensed professional services.

15.3 No Diagnosis or Treatment

The experience and assessments do not diagnose, evaluate, or treat:

  • Mental-health conditions;

  • Relationship disorders;

  • Medical conditions;

  • Domestic violence;

  • Abuse;

  • Coercive control;

  • Criminal conduct; or

  • Legal claims.

15.4 No Professional Privilege

Communications made during registration, assessments, chat, questions, email, or participation are not represented as protected by:

  • Therapist-client privilege;

  • Physician-patient privilege;

  • Attorney-client privilege;

  • Clergy-penitent privilege; or

  • Any other professional evidentiary privilege.

15.5 No Continuing Duty to Monitor or Intervene

Keeping It Lit does not continuously monitor private marital conversations and does not undertake a continuing duty to:

  • Diagnose the Purchaser or Participating Spouse;

  • Investigate the marriage;

  • Monitor either spouse’s safety;

  • Intervene in the marital relationship;

  • Report ordinary marital conflict; or

  • Provide follow-up treatment.

Keeping It Lit may take reasonable action or make a disclosure when legally required or when it reasonably believes there is an imminent threat of serious harm.

15.6 Emergency Situations

Keeping It Lit Live is not designed for emergencies, active abuse, coercive control, immediate threats, or domestic violence.

A person facing immediate danger should contact local emergency services or an appropriate qualified professional.

16. PURCHASER CONDUCT AND CONFIDENTIALITY

The Purchaser may not:

  • Harass, threaten, intimidate, or demean another person;

  • Disrupt the experience;

  • Share another attendee’s identity or private information;

  • Post unlawful, abusive, or promotional content;

  • Attempt unauthorized access to systems or records;

  • Share registration links or credentials;

  • Record or distribute the experience;

  • Impersonate another person;

  • Complete an assessment for another person;

  • Submit fraudulent information;

  • Infringe intellectual-property or privacy rights; or

  • Use the experience or materials to provide unauthorized services to third parties.

Keeping It Lit may remove the Purchaser for materially violating this Agreement or interfering with the experience.

Removal for a material violation does not entitle the Purchaser to a refund except where required by law.

17. HONEST REVIEWS AND PUBLIC STATEMENTS

Nothing in this Agreement prohibits or restricts the Purchaser from providing an honest review, opinion, or assessment of Keeping It Lit’s products, services, or conduct.

The Purchaser remains responsible for complying with generally applicable laws concerning:

  • Defamation;

  • Harassment;

  • Threats;

  • Intellectual-property infringement;

  • Disclosure of another person’s private information; and

  • Publication of confidential information belonging to other attendees.

Keeping It Lit will not condition a refund or contractual benefit on the Purchaser providing a positive review.

18. INTELLECTUAL PROPERTY

18.1 Ownership

Keeping It Lit Live and its related materials are owned by or licensed to Keeping It Lit.

Protected materials may include:

  • The Keeping It Lit Signature Framework;

  • The L2M Formation System;

  • Assessments;

  • Scoring systems;

  • Exercises;

  • Videos;

  • Presentations;

  • Written materials;

  • Graphics;

  • Event recordings;

  • Worksheets;

  • Training methods;

  • Program structure; and

  • Related content.

18.2 Limited Personal License

The paid registration provides the Purchaser with a limited, personal, revocable, nonexclusive, and nontransferable license to use materials specifically provided to the Purchaser for personal, noncommercial use within the Purchaser’s marriage.

Any license granted to the Participating Spouse is governed by the Participating Spouse Agreement.

18.3 Prohibited Uses

The Purchaser may not:

  • Copy or reproduce protected materials;

  • Sell, license, upload, publish, or distribute them;

  • Create derivative programs, frameworks, or assessments;

  • Use them to provide coaching, therapy, counseling, ministry, training, facilitation, or commercial services;

  • Remove ownership notices;

  • Reverse engineer an assessment or scoring system;

  • Represent the materials as the Purchaser’s own; or

  • Use the materials to train an artificial-intelligence system or other automated model without written permission.

No ownership rights are transferred.

19. THIRD-PARTY PLATFORMS AND SERVICES

Keeping It Lit may use third-party providers to deliver registration, payment, assessment, communication, and virtual-event services.

Those services may be governed by separate terms and privacy policies.

Keeping It Lit does not control and is not responsible for:

  • A third-party provider’s independent acts or omissions;

  • Platform outages;

  • Platform changes;

  • Security incidents outside Keeping It Lit’s reasonable control;

  • Third-party account restrictions; or

  • Failure by either spouse to comply with a platform’s requirements.

20. THIRD-PARTY RECOGNITION AND NO IMPLIED ENDORSEMENT

Keeping It Lit may accurately reference:

  • Approval for publication;

  • Prior presentations;

  • Churches;

  • Ministries;

  • Journals;

  • Conferences;

  • Platforms; or

  • Other organizations associated with prior work.

Unless expressly stated in a separate written agreement, such references do not mean that a third party:

  • Sponsors Keeping It Lit Live;

  • Endorses Keeping It Lit Live;

  • Guarantees its results;

  • Is a business partner;

  • Is affiliated with Keeping It Lit Media; or

  • Has approved the specific Purchased Experience.

References to approval for publication in The Journal of Contemporary Christian Practice or presentation at Saddleback Church South Bay describe the specific recognition or presentation stated and do not, by themselves, constitute endorsement, sponsorship, or partnership.

21. TESTIMONIALS, PUBLICITY, AND MEDIA RELEASES

This Agreement does not grant Keeping It Lit unrestricted marketing rights to the Purchaser’s name, image, voice, likeness, identifiable story, or testimonial.

Keeping It Lit will obtain a separate affirmative release before using identifiable Purchaser content for public marketing, advertising, publication, or promotional purposes, except where the Purchaser independently posts public content that Keeping It Lit may lawfully reference or share.

Providing a testimonial, review, photograph, interview, or publicity release is voluntary and is not required to receive services or qualify for the Guarantee.

22. NO GUARANTEED MARRIAGE OUTCOME

Keeping It Lit will provide the services described for the registration tier purchased.

Except for the specific score-based Guarantee in Section 11, Keeping It Lit does not promise or guarantee:

  • A particular marital outcome;

  • Permanent improvement;

  • Reconciliation;

  • Prevention of separation or divorce;

  • A particular spiritual experience;

  • Agreement between spouses;

  • Elimination of conflict; or

  • Results beyond the stated Guarantee criteria.

Outcomes may depend on:

  • Personal circumstances;

  • Individual decisions;

  • Honest participation;

  • Continued practice;

  • Prior relationship history; and

  • Factors outside the control of the Keeping It Lit Parties.

23. RELEASE AND LIMITATION OF LIABILITY

23.1 Limited Release

To the fullest extent permitted by applicable law, the Purchaser releases the Keeping It Lit Parties from claims arising solely from ordinary and reasonably foreseeable emotional discomfort, disagreement, or marital tension associated with voluntary participation in educational discussions and private exercises.

This release does not apply to:

  • Fraud;

  • Gross negligence;

  • Willful misconduct;

  • Reckless misconduct; or

  • Liability that cannot lawfully be waived.

23.2 Exclusion of Certain Damages

To the fullest extent permitted by law, the Keeping It Lit Parties will not be liable to the Purchaser for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:

  • Registration;

  • Participation;

  • Inability to participate;

  • Reliance on educational content;

  • Private conversations between spouses;

  • Technology interruption;

  • Use of participant materials; or

  • Actions taken by either spouse after the experience.

23.3 Liability Cap

To the fullest extent permitted by law, the total combined liability of all Keeping It Lit Parties arising from or relating to the registration or Purchased Experience will not exceed the amount the Purchaser actually paid for the registration.

This limitation does not apply where prohibited by law.

24. PURCHASER INDEMNIFICATION

To the fullest extent permitted by law, the Purchaser will indemnify, defend, and hold harmless the Keeping It Lit Parties from third-party claims, liabilities, damages, judgments, losses, and reasonable legal expenses arising from the Purchaser’s:

  • Material breach of this Agreement;

  • Unlawful conduct;

  • Unauthorized recording or distribution;

  • Misuse of intellectual property;

  • Sharing of access credentials;

  • Infringement of another person’s rights;

  • Disclosure of another attendee’s private information;

  • False impersonation;

  • Fraudulent assessment activity;

  • Fraudulent Guarantee request;

  • Knowingly false chargeback; or

  • Harmful content submitted through chat, questions, email, or other event systems.

This provision does not require the Purchaser to indemnify a Keeping It Lit Party for that party’s own gross negligence, fraud, or willful misconduct.

Keeping It Lit will provide reasonable notice of an indemnified claim and may control the defense and settlement, provided that no settlement requiring a personal admission or nonmonetary obligation from the Purchaser will be entered without the Purchaser’s reasonable consent.

25. NO RELIANCE ON ORAL OR INFORMAL STATEMENTS

The Purchaser acknowledges that the Purchaser is not relying on any statement, promise, or representation that is not expressly included in:

  • This Agreement;

  • The applicable checkout page; or

  • A written communication issued by an authorized representative of Keeping It Lit.

This includes statements made through:

  • Social media;

  • Direct messages;

  • Informal conversations;

  • Event comments;

  • Presentations;

  • Emails;

  • Text messages; or

  • Statements by contractors or third parties.

No facilitator, contractor, volunteer, affiliate, or team member may modify the Guarantee, refund policy, or material terms unless the modification is issued in writing by an authorized representative of Keeping It Lit Media LLC.

26. INFORMAL DISPUTE RESOLUTION

Before initiating arbitration or litigation, the parties agree to attempt informal resolution.

The complaining party must send written notice containing:

  • Full name;

  • Email address;

  • Order or registration number;

  • Description of the dispute;

  • Relevant supporting information; and

  • Requested resolution.

Notice to Keeping It Lit must be sent to:

Keeping It Lit Media LLC
Doing business as Keeping It Lit Media
30 N. Gould Street, Ste N
Sheridan, Wyoming 82801
teamlit@keepingitlitmedia.com

The parties will have 30 calendar days after receipt of complete notice to attempt informal resolution.

This requirement does not prevent either party from seeking temporary or emergency relief where reasonably necessary to protect safety, intellectual property, confidential information, or legal rights that would otherwise be irreparably harmed.

27. BINDING INDIVIDUAL ARBITRATION

PLEASE READ THIS SECTION CAREFULLY

This section affects legal rights, including the right to have a dispute decided by a judge or jury.

27.1 Agreement to Arbitrate

Except for disputes excluded under Section 27.4, any dispute, claim, or controversy arising from or relating to:

  • This Agreement;

  • Registration;

  • Payment;

  • The Purchased Experience;

  • The Guarantee;

  • Assessments;

  • Communications;

  • Marketing;

  • Privacy;

  • Intellectual property;

  • Refunds; or

  • The relationship between the Purchaser and a Keeping It Lit Party

will be resolved by binding individual arbitration rather than in court.

27.2 Governing Arbitration Law

The parties agree that this arbitration provision involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16.

27.3 Arbitration Administrator and Rules

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect when the arbitration is filed, as modified by this Agreement.

If AAA is unavailable or declines administration and the parties cannot agree on another administrator, a court of competent jurisdiction may appoint an administrator or arbitrator consistent with the intent of this section.

27.4 Excluded Claims

Either party may bring an individual claim in small-claims court if:

  • The claim qualifies for that court;

  • The claim remains individual; and

  • The matter has not been transferred, removed, or appealed to a court of broader jurisdiction.

A Keeping It Lit Party may seek temporary or permanent injunctive relief in court for:

  • Unauthorized use of intellectual property;

  • Unauthorized recording or distribution;

  • Misuse of confidential information;

  • Cybersecurity threats; or

  • Conduct causing immediate and irreparable harm.

27.5 Arbitration Procedure

Unless the parties agree otherwise or the arbitrator directs differently under applicable rules, the arbitration may proceed through:

  • Written submissions;

  • Telephone;

  • Videoconference; or

  • Another remote method.

Any in-person hearing will occur at a location that is reasonably convenient under the applicable AAA Consumer Arbitration Rules.

27.6 Arbitration Costs

Fees and costs will be allocated under the applicable AAA Consumer Arbitration Rules and fee schedule.

Keeping It Lit will pay amounts required to be paid by a business under those rules.

Each party will ordinarily bear its own attorney fees unless:

  • A statute authorizes fee shifting;

  • The arbitrator determines that a claim or defense was brought in bad faith; or

  • Applicable law provides otherwise.

27.7 Arbitrator’s Authority

The arbitrator may award the same individual relief that a court could award under applicable law.

The arbitrator may not:

  • Conduct a class arbitration;

  • Consolidate unrelated claims without the consent of all affected parties;

  • Preside over a representative action; or

  • Award relief for individuals who are not parties to the arbitration.

27.8 CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY.

NO PURCHASER OR KEEPING IT LIT PARTY MAY:

  • BRING OR PARTICIPATE IN A CLASS ACTION;

  • ACT AS A CLASS REPRESENTATIVE OR CLASS MEMBER;

  • BRING A PRIVATE-ATTORNEY-GENERAL ACTION;

  • BRING A REPRESENTATIVE ACTION;

  • CONSOLIDATE CLAIMS WITH UNRELATED CLAIMANTS; OR

  • SEEK RELIEF ON BEHALF OF THE GENERAL PUBLIC.

27.9 JURY-TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE COVERED BY THIS ARBITRATION PROVISION.

27.10 Arbitration Opt-Out

The Purchaser may opt out of this arbitration provision by sending written notice to:

teamlit@keepingitlitmedia.com

The notice must be received within 30 calendar days after the Purchaser first accepts this Agreement.

The notice must include:

  • Purchaser’s full name;

  • Purchaser’s email address;

  • Experience Date, if known;

  • Order number, if known; and

  • A clear statement that the Purchaser is opting out of the arbitration provision.

Opting out of arbitration will not affect the Purchaser’s access to the Purchased Experience or the Guarantee.

The Purchaser may not opt out on behalf of the Participating Spouse. The Participating Spouse’s arbitration rights and obligations are governed by the Participating Spouse Agreement.

27.11 Severability of Arbitration Terms

If a portion of this arbitration provision is found unenforceable, the remainder will remain effective to the fullest extent permitted by law.

If the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will proceed in court after all arbitrable individual claims have been resolved, unless applicable law requires otherwise.

The arbitrator may not conduct class arbitration without the express written agreement of all parties.

28. GOVERNING LAW AND COURT VENUE

This Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 27.

For disputes that are not subject to arbitration, the parties agree to exclusive jurisdiction and venue in the state or federal courts with jurisdiction over Sheridan County, Wyoming.

This section does not eliminate rights or remedies that cannot lawfully be waived under laws applicable to a consumer transaction.

29. ELECTRONIC TRANSACTIONS AND RECORDS

29.1 Consent to Electronic Transactions

The parties consent to conduct this transaction electronically.

29.2 Electronic Signatures

An electronic signature or affirmative acceptance process may have the same effect as a handwritten signature to the extent permitted by law.

29.3 Ability to Retain Agreement

The Purchaser must be given an opportunity to:

  • Download;

  • Print;

  • Save; or

  • Request

a copy of this Agreement.

29.4 Record Retention

Keeping It Lit may retain records showing:

  • Agreement version;

  • Date and time of acceptance;

  • Identity information;

  • IP or device information, when available;

  • Order and registration information;

  • Payment information;

  • Assessment submissions;

  • Attendance information;

  • Guarantee requests;

  • Dispute notices;

  • Refund determinations; and

  • Related communications.

Records may be retained for as long as reasonably necessary for business, legal, tax, security, fraud-prevention, and compliance purposes, subject to applicable law and the Privacy Policy.

30. PRIVACY, COMMUNICATIONS, AND NOTICES

30.1 Privacy Policy

Personal information will be handled in accordance with this Agreement and Keeping It Lit’s Privacy Policy, available at:

https://keepingitlitmedia.godaddysites.com/privacy-policy

30.2 Transactional Communications

The Purchaser consents to receive transactional communications concerning:

  • Registration;

  • Payment;

  • Participating Spouse registration;

  • Assessments;

  • Agreement acceptance;

  • Access instructions;

  • Event reminders;

  • Schedule changes;

  • Results;

  • Materials;

  • Guarantee administration;

  • Refunds; and

  • Customer support.

30.3 Accurate Contact Information

The Purchaser is responsible for providing and maintaining an accurate email address and accurate Participating Spouse contact information.

30.4 Marketing Communications

Marketing communications will be governed by the Purchaser’s preferences and applicable law.

30.5 Electronic Receipt

Unless otherwise required by law, an electronic notice is considered received when it enters the designated email system in a form capable of being retrieved.

31. GENERAL TERMS

31.1 Entire Agreement

This Agreement, the applicable checkout page, and policies expressly incorporated by reference constitute the entire agreement between Keeping It Lit and the Purchaser concerning the paid registration and Purchased Experience.

The Participating Spouse Agreement constitutes a separate agreement between Keeping It Lit and the Participating Spouse.

31.2 Order of Control

If the checkout page and this Agreement conflict, this Agreement controls, except that the checkout page controls:

  • The selected tier;

  • Price;

  • Experience Date;

  • Event time; and

  • Expressly listed tier deliverables.

31.3 Amendments

Keeping It Lit may revise this Agreement for future transactions.

A revision will not materially reduce rights associated with an existing registration unless:

  • The Purchaser affirmatively accepts the revision;

  • The revision is required by law; or

  • The revision corrects an error without materially changing the bargain.

31.4 Severability

If any provision is found unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

31.5 No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

31.6 Assignment

The Purchaser may not assign this Agreement without written consent.

Keeping It Lit may assign this Agreement in connection with:

  • A merger;

  • Reorganization;

  • Sale of assets;

  • Transfer of the business; or

  • Transfer to an affiliated entity,

subject to applicable law.

31.7 No Third-Party Beneficiaries

Except for the Keeping It Lit Parties expressly protected by this Agreement, no other person or entity is intended to be a third-party beneficiary.

The Participating Spouse’s rights and obligations arise under the Participating Spouse Agreement, not as a third-party beneficiary of this Agreement.

31.8 Headings

Headings are provided for convenience and do not alter the meaning of this Agreement.

31.9 Survival

Provisions concerning:

  • Payments;

  • Guarantee administration;

  • Intellectual property;

  • Reviews;

  • Releases;

  • Liability;

  • Indemnification;

  • Disputes;

  • Arbitration;

  • Governing law;

  • Electronic records; and

  • General terms

survive completion, cancellation, expiration, or termination of the Purchased Experience.

32. CONTACT INFORMATION

Keeping It Lit Media LLC
Doing business as Keeping It Lit Media
30 N. Gould Street, Ste N
Sheridan, Wyoming 82801
teamlit@keepingitlitmedia.com

PURCHASER ACCEPTANCE

By selecting the acceptance checkbox or electronically signing, the Purchaser confirms:

  • I have read and understand this Purchaser Service and Participation Agreement.

  • I voluntarily agree to its terms.

  • I understand that I am purchasing one registration that includes my spouse.

  • I understand that my spouse does not have a separate paid registration or independent refund right.

  • I understand that my spouse must separately accept the Participating Spouse Agreement and Acknowledgment.

  • I understand that I may not accept an agreement or complete an assessment on behalf of my spouse.

  • I understand that only I, as the Purchaser, may request or receive an approved Guarantee refund.

  • I understand that the attendance, participation, assessment completion, and assessment results of both spouses determine Guarantee eligibility.

  • I understand that if either spouse records at least a one-point increase in any Eligible Score, the registration does not qualify for a Guarantee refund.

  • I understand that the Guarantee is score-based and not satisfaction-based.

  • I understand that both spouses must attend the complete Purchased Experience.

  • I understand that VIP and VIP Plus registrations require both spouses to attend the complete VIP Marriage Q&A.

  • I understand that both spouses must complete the Post-Experience Assessment before the Main Experience concludes.

  • I understand that Keeping It Lit Live is educational and is not therapy, counseling, medical treatment, legal advice, or crisis intervention.

  • I consent to electronic transactions and recordkeeping.

  • I understand that this Agreement contains an arbitration provision, class-action waiver, and jury-trial waiver.

  • I understand that I may opt out of arbitration within 30 calendar days as described in Section 27.10.

  • I understand that I may download, print, save, or request a copy of this Agreement.

Purchaser Full Name: ______________________________________

Purchaser Email Address: ___________________________________

Electronic Signature: ______________________________________

Date: _____________________________________________________

EXHIBIT A

CONSPICUOUS KEEPING IT LIT LIVE GUARANTEE SUMMARY

ONE PAID REGISTRATION. ONE GUARANTEE. ONE POTENTIAL REFUND.

The Keeping It Lit Live Guarantee applies once to the couple’s original paid registration.

Only the Purchaser may request or receive an approved refund. The Participating Spouse does not have a separate Guarantee or independent right to a refund.

Subject to the full Purchaser Service and Participation Agreement, if neither spouse records at least a one-point increase in any Eligible Pillar Score or Eligible Overall Score, the Purchaser may request a refund of the registration amount actually paid.

If either spouse records a qualifying increase, the registration does not qualify for a refund.

To qualify:

  • The Purchaser must accept Agreement Version KILL-PSPA-2026.1.

  • The Participating Spouse must separately complete the required participant registration and accept the Participating Spouse Agreement.

  • Each spouse must use that spouse’s own full name and individual email address.

  • The spouses may not use the same email address.

  • Both spouses must complete the Lit Marriage Starting Point by 11:59 p.m. Pacific Time on the day before the purchased Experience Date.

  • Both spouses must attend the complete Purchased Experience.

  • VIP and VIP Plus registrations require both spouses to attend the complete VIP Marriage Q&A and Main Experience.

  • Both spouses must complete all required attendance-verification steps.

  • Both spouses must participate in the experience as designed.

  • Both spouses must complete the Post-Experience Assessment before the Main Experience concludes.

  • The couple must have at least one Eligible Score.

  • Only the Purchaser may submit the written Guarantee request.

  • The Purchaser must email the request to teamlit@keepingitlitmedia.com no later than 11:59 p.m. Pacific Time on the thirtieth calendar day following the Experience Date.

  • The Guarantee is score-based and is not a satisfaction-based or feelings-based refund policy.

Keeping It Lit will issue a written determination no later than 60 calendar days after receiving a complete request.

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